Profile
Experienced Quality Assurance and Fraud Prevention Specialist with a strong background in customer service, telemarketing, virtual assistance, and talent acquisition. Skilled in data annotation, fraud audits, escalations, and training to enhance service quality and efficiency. Proven ability to analyze data, prevent fraud, and optimize customer interactions in fast-paced environments.
Work Experience
Scale.AI
May 2019 – March 2026
Lead Quality Assurance / Fraud Prevention Specialist
- Performed data annotation with strict quality and accuracy standards.
- Conducted quality assurance reviews on corrected datasets.
- Audited data for fraud patterns and compliance issues.
- Ensured adherence to internal guidelines and client requirements.
Alico's Outsourcing
2018 – 2019
Talent Acquisition Specialist / Product Training / Telemarketing
- Screened and shortlisted applicants for customer service positions.
- Conducted product and process training for new hires.
- Trained staff on customer service protocols, virtual assistance, and telemarketing.
- Performed call audits to ensure quality and compliance standards.
Teleperformance
2017 – 2018
Fraud Prevention Specialist / Escalations / Quality Assurance
- Handled escalated customer concerns related to online orders.
- Conducted fraud audits on processed transactions.
- Reviewed and evaluated calls for quality assurance and policy adherence.
- Provided feedback to improve agent performance and fraud detection.
Support Zebra
2016 – 2017
Customer Service Representative / Telemarketing
- Managed inbound and outbound customer calls professionally.
- Assisted customers with product inquiries, order processing, and issue resolution.
- Conducted outbound sales and follow-up calls to promote products and services.
- Explained product features, benefits, and handled objections effectively.
- Maintained accurate customer records and lead databases.
Education
Bachelor of Science in Mechanical Technology
University of Science and Technology of Southern Philippines
2009 – 2014
Expertise
Data Analytics
Customer Service
Telemarketing
Data Annotation
Fraud Prevention
Quality Assurance
Talent Acquisition
Virtual Assistance
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